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Busted T-Switch

August 2, 2012 Sarah Coggins

The words “uh oh” can mean a variety of things when it comes to a toddler. I went to see what led to them one morning last month. Dylan had been alone in the living room setting up a new train track while I was cleaning up the kitchen. As I approached, he said, “sorry, Mama.” Uh oh. Then I saw it – the broken piece of track:

I was stunned. I didn’t even think you could break these tracks. But, sure enough, a portion of it had snapped clean off. Thus I shared the photo via Instagram and Twitter commenting  “:( D broke his @MelissaAndDoug t-switch track.” 

For what it’s worth, I know Melissa and Doug is very responsive via Twitter. Maybe not to every comment, but they certain man their social media well. I had a quick response to call their 800 number. I did and was shocked to find a REAL person answered the phone. Seriously, for a chatty person, I was momentarily stunned. I expected an automated system and told their customer service rep just that! She laughed and joked with me about it. Then listened to my explanation of why I was calling (broken piece, Twitter). Which all led to this:

Melissa and Doug shipped Dylan a replacement piece! Amazing. I did not expect that at all. Thank you, Melissa and Doug! You rate #1 for us with quality toys and personable, awesome customer service.

3 Comments

  • ter@waaoms August 2, 2012 at 5:04 pm
    yay for good service! :)
  • Staci August 3, 2012 at 9:41 am
    That's great customer service! :-)
  • Sarah Halstead August 6, 2012 at 3:59 pm
    That is so awesome!!
  • Leave a Reply

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    Sarah

    Hi! I'm a DIY and craft obsessed mom to 2. I have my hands covered in sawdust or paint any given day. My husband and kids join me in many of our projects. When we aren't creating at home, we're creating memories in our many adventures. Join along! Read More

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