The words “uh oh” can mean a variety of things when it comes to a toddler. I went to see what led to them one morning last month. Dylan had been alone in the living room setting up a new train track while I was cleaning up the kitchen. As I approached, he said, “sorry, Mama.” Uh oh. Then I saw it – the broken piece of track:
I was stunned. I didn’t even think you could break these tracks. But, sure enough, a portion of it had snapped clean off. Thus I shared the photo via Instagram and Twitter commenting “:( D broke his @MelissaAndDoug t-switch track.”
For what it’s worth, I know Melissa and Doug is very responsive via Twitter. Maybe not to every comment, but they certain man their social media well. I had a quick response to call their 800 number. I did and was shocked to find a REAL person answered the phone. Seriously, for a chatty person, I was momentarily stunned. I expected an automated system and told their customer service rep just that! She laughed and joked with me about it. Then listened to my explanation of why I was calling (broken piece, Twitter). Which all led to this:
Melissa and Doug shipped Dylan a replacement piece! Amazing. I did not expect that at all. Thank you, Melissa and Doug! You rate #1 for us with quality toys and personable, awesome customer service.