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Diaper Bag Love

February 8, 2010 Sarah Coggins

Last April a group of friends from church gave me a surprise baby shower and part of their gift was the diaper bag we’d registered for. Trent & I picked out the bag on a whim while registering at Babies ‘R Us because he said he’d carry it. If the husband will carry the diaper bag, that’s a winner. 😉

Shower Goodies: New JJ Cole diaper bag, toys, Aveeno Baby, and ButtPaste

“The bag” was the System bag by JJ Cole Collections. I have loved using this bag – it has a great organizer pocket on the front and comes with stroller attachments, a pacifier pod (easy to keep our beloved Soothie nearby when out & about), and a changing pad tote. That said, you can imagine my disappointment last month when I noticed that the fabric was beginning to pull apart around the zipper to the main compartment. Since I’m still not working, purchasing a new bag would be an extra expense we don’t need right now. So I decided to take my chances and call the company directly to see if there was any way to get it repaired or replaced.

Any time I call a company, I expect to hear an automated system. Listen to a dozen options. Press a button. Maybe listen to a few more options. Maybe listen to music or a commercial while waiting as patiently as possible for a real human being to answer the phone and talk to me. Well, I nearly fell out of my chair when a real person answered immediately! And she was polite and helpful. Took all of my information and promised I would get a call back.

Sure enough, the next day I received a call. Explained the problem. Emailed a few photos. And last Friday the replacement bag arrived at my door:

JJ Cole System 180 diaper bag
Even Cali likes the new bag. 🙂

They were kind enough to replace my bag with the newer design – the System 180 bag. I definitely loved my old bag, but, oh my, am I madly in love with this new one! Along with all the great features of the original, this bag is a bit larger and has an extra pocket.

I can’t say enough positive words about JJ Cole & their wonderful employees. It’s nice to find a company that stands behind their product and people who obviously enjoy their job & assisting the customer. Many thanks!

4 Comments

  • oceans5 February 8, 2010 at 6:34 pm
    When my kids were babies I had a serious obsession with buying diaper bags. They replaced my purse fetish for a while. LOL. Great diaper bag you got. That was really great of the company to replace it. :)
  • ter@waaoms February 8, 2010 at 7:34 pm
    I love when companies have good customer service!
  • Janet February 8, 2010 at 8:08 pm
    Wow, that is GREAT service! I agree with you -- it's almost a surprise nowadays to get that kind of help. The bag looks wonderful!
  • Cheri February 10, 2010 at 2:42 pm
    That's awesome! Love good customer service like that.
    LOL...I have NEVER purchased a diaper bag. Nope, never. Nor have I ever received one from any friends/family. We just limp along with the ugly ones the hospital gives out or re-purpose a generic bag.
  • Leave a Reply

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    Hi! I'm a DIY and craft obsessed mom to 2. I have my hands covered in sawdust or paint any given day. My husband and kids join me in many of our projects. When we aren't creating at home, we're creating memories in our many adventures. Join along! Read More

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