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February 24, 2011 Sarah Coggins

I’ve blogged about both my JJ Cole diaper bag and Maclaren stroller in the past.  Love them both for their style, practical use and affordability.  Add to that fabulous customer service by both companies.

I first contacted JJ Cole last year when the fabric on my original System bag began to pull apart.  I had barely used it 6 months.  They were quick to respond and not only ship me a brand new bag, but the newer System 180 which is a bit bigger.  Fast forward to this year and two zipper pulls snapped on me in a week’s time:

I still need/use my diaper bag to tote around our daily essentials from diapers and wipes to snacks, sippy cup, change of clothes, etc.  And I still need it to zip up.  So, I called JJ Cole again.  I explained the situation from the bag replacement last year to the zipper pulls breaking now.  I was not looking for a new bag, just new pulls so I could still use my bag.  No problem.  A couple days later I had my pulls and just like that I’m back to a fully functioning bag!  Yay!

With the Maclaren Volo stroller, I had a small tear issue.  The fabric was pulling apart/tearing at one front corner of the seat where it was sewn:

I called Maclaren and spoke to a very friendly customer service representative.  I explained my problem and emailed him photos.  The following week, I had a brand new seat cover!

I really appreciate the great customer service from both companies!  It’s nice to know that there are companies that still stand behind their products.  🙂

Note: Review contains my personal opinion and was not requested by nor a requirement of either company.

1 Comment

  • oceans5 February 24, 2011 at 9:58 am
    It is great to know that there are good companies out there. Glad you got your problems fixed quickly. :)
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    Hi! I'm a DIY and craft obsessed mom to 2. I have my hands covered in sawdust or paint any given day. My husband and kids join me in many of our projects. When we aren't creating at home, we're creating memories in our many adventures. Join along! Read More


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